Follow the council's formal complaint procedure. Contact your local MP or a councillor from your local government. Write to the Local Government Ombudsman or the Housing Association Ombudsman Service. Apply to the courts for judicial review (though this can be very costly financially) or seek advice from a solicitor.
If you have complained to your council or housing association landlord about maintenance issues and are dissatisfied with the outcome, you can contact the Housing Ombudsman. How to File a Complaint with the Housing Ombudsman
If the concern is not resolved, tenants may contact a designated person (a local housing authority councillor, MP, or recognised tenant panel). They can also pursue the case directly with the Housing Ombudsman after eight weeks. The onus is on the tenant to resolve the complaint through these channels before turning to the Ombudsman.
The Ombudsman's office can be contacted in three different ways: by phone, online, or in writing. Written complaints should be sent to the address shown below and must be filed within six months of the date of the incident that formed the basis for the claim. If you send your letter by post, then it should be written on standard form OMB 652 and should include evidence of identity such as a driving licence number or an ID card number. If you send your letter by email, then it should be attached to the online form completed in accordance with these instructions.
To file a complaint with the Ombudsman you will need to provide evidence of your identity and residency status. This could be in the form of a driving license number, National Insurance number, or an electoral registration certificate. It may also be possible to provide other proof of identity such as a current utility bill or bank statement. If this isn't possible, then contact your local housing authority and ask them what additional evidence they require.
Complaints can only be made about social housing.
To appeal a ruling, follow these steps:
If talking to your landlord isn't working,
To make a complaint or obtain answers to your fair housing inquiries, contact the U.S. Department of Housing and Urban Development (HUD) at 800-669-9777 or visit the HUD website. You can also write to HUD at P.O. Box 13283, Washington D.C. 20001-3083.
Fair housing laws prohibit discrimination in housing practices, including racial discrimination. If you believe that you have been the victim of race-based housing practices, you should know that federal law provides several avenues for relief. These include the ability to file a civil lawsuit, if appropriate, and/or seek assistance from HUD's Office of Fair Housing and Equal Opportunity.
Fair housing laws also require builders to make reasonable accommodations in rules, policies, and practices that in other contexts would adversely affect the handicapped. For example, if you are wheelchair-bound and a building's entrance is too high or too low for you to get into, then the builder must provide an alternative way in. This accommodation may be as simple as installing a ramp or modifying an elevator, but it can also involve building a special home on a lot suitable for access by people with disabilities.
Continue reading the procedure below if you want to appeal a Housing Court decision or order, which consists of submitting a notice of appeal and finalizing the appeal. The form necessary to appeal is available for free download at Notice of Appeal, or you may acquire it from the Appeals Clerk in your county. You must file your notice of appeal with the appropriate court within 30 days after the date of the decision or order you are appealing.
The process of appealing means that you are asking another body to review the case and change any part of the original decision or order. This other body can be as simple as an administrative office or as complex as the Supreme Court. Appealing allows you to have a second chance if there was an error made at the first hearing by either party. If you do not appeal, then the decision or order becomes final.
To begin the appeal process, you must file a notice of appeal with the court that issued the decision or order you are appealing. Notices of appeal must be filed within 30 days after the date of the decision or order you are appealing. However, the court may allow you to file the notice of appeal later if there were issues involved in the case that prevented you from filing it within the initial deadline.
If no request is made to extend the time limit, then the notice of appeal must be filed within 30 days after the date of the decision or order.